REPORTING & DISCLOSURE TRACKING OUR PROGRESS DOW | REPORTING & DISCLOSURE | 103 Dow Disclosures – GRI Content Index Customer Engagement Customers are engaged frequently throughout the year through events, meetings, emails, surveys and social media. Dow uses Customer Experience surveys as a main source of soliciting insight annually from our customers and distributors. Surveys are sent to any direct customer or distributor contact who has interacted with us over the previous 12 months at any touchpoint along the customer journey. The contact is asked about their overall experience working with Dow during that time. This provides us with the Customer Experience Index (CXi). More interaction-specific questions related to the contact’s specific role are also asked to gain further insights around their online and offline experiences with Dow. In addition to the Customer Experience surveys, Dow teams regularly engage with our customers directly. We reinforce accountability and transparency across the company by including a CXi component to our Executive Compensation and employee Performance Award programs, recognizing that customers are critical to Dow’s success and every employee has an impact on customer loyalty. Year-end performance on the CXi score was 72 points, a decline of 5 points from 2020. Factors that impacted these results include industry supply challenges due to significant weather events and the availability of both raw materials and logistics. Although our score declined year over year, the CXi results provide valuable insight that is enabling us to make necessary changes. HOW WE ENGAGE: WHO PARTICIPATES: KEY ENGAGEMENT RESOURCES: KEY TOPICS OF ENGAGEMENT: • Dedicated sustainability one-to-one meetings • Supplier Relationship Management meetings • Collaboration via external forums (e.g., World Business Council for Sustainable Development) • Written and electronic communications • EcoVadis and similar third-party platforms • On-site ESG audits • Customer events/webinars • Conferences • Account managers • Corporate subject matter experts • Business sustainability leaders • Technical Service and Design • Product Stewardship • Energy group • Emergency Services and Security • Human Resources • Legal • Site operations • Integrated Supply Chain • Purchasing • Dow website • EcoVadis portal • Carbon Disclosure Project • Dow ESG Report • Customer Information Group portal • Enterprise-level, externally approved slide decks • Conflict minerals reporting template • Overall strategy and goals, including on ESG • Carbon footprint and life-cycle assessment requests • Value chain transparency • Customer-specific questionnaires • On-site audits related to ESG topics (e.g., Sedex Members Ethical Trade Audit 4-pillar audits, Technical Expertise and Support audits)